Office of Fair Trading forms

• Do it online
• Consumers
• Businesses and regulated sectors
  • Forms for licensed or registered operators
  • Other business forms
• Associations and non-profits

Do it online

Find out what services are now available online.

Consumers

• Complaints
  Find all related forms to complain about a business or an unsafe product. We do not charge fees to submit any of these forms.

• Property sales
  Find forms for dealing with real estate agents, letting agents, property developers or similar agents. Please note that we charge fees with some forms.

• Customer identity declaration (PDF, 112KB)
  Use this form if you need to confirm your identity. You will need it if:

  • you are an Aboriginal or Torres Strait Islander person
  • your birth isn’t registered.

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Businesses and regulated sectors

Forms for licensed or registered operators

• Property agents

  Find forms for real estate agents and resident letting agents.

• Motor dealers

  Find forms for motor dealers, salespeople and firms.

• Auctioneers

  Find forms for auctioneers (both real property and chattels).

• Security providers

  Find forms for security providers.

• Tattoo industry

  Find forms for the tattoo industry.

• Second-hand dealers and pawnbrokers

  Find forms for the second-hand dealer and pawnbroker industry.

• Debt collectors and process servers

  Find forms for the debt collecting and process serving industry.

• Introduction agents

  Find forms for the introduction agent industry.

• Inbound tour operators

  Find forms for the inbound tour operator industry.

• Funeral providers

  Find the forms for funeral benefit businesses, but only those that registered before 1 December 2003.

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Other business forms

• Unsolicited consumer agreement cancellation notice (PDF, 102KB)

  You must give this form to a customer if you enter into an unsolicited consumer agreement with them. For instance, you might be a:

  • door-to-door salesperson
  • telemarketer.

  The customer will use this form if they wish to cancel their purchase during the cooling-off period.

• Download the change of address form (PDF, 131KB)

  Security Providers Act 1993; Property Occupations Act 2014; Motor Dealers and Chattel Auctioneers Act 2014; Debt Collectors (Field Agents and Collection Agents) Act 2014; Introduction Agents Act 2001; Tourism Services Act 2003; Second-hand Dealers and Pawnbrokers Act 2003.

  Use this form to advise us if your licensed business has changed address. You can use it if you are:

  • a property agent
  • a motor dealer
  • a security provider
  • a debt collector or process server
  • a second-hand dealer or pawnbroker
  • an introduction agent
  • an inbound tour operator.

  You cannot use this form if you are a tattoo licensee.

• Download the change of business details form (PDF, 137KB)

  Security Providers Act 1993; Property Occupations Act 2014; Motor Dealers and Chattel Auctioneers Act 2014; Debt Collectors (Field Agents and Collection Agents) Act 2014; Introduction Agents Act 2001; Tourism Services Act 2003.

  Use this form to advise us if your licensed business has changed certain details. You can use it if you are:

  • a property agent
  • a motor dealer
  • a security provider
  • a debt collector or process server
  • an introduction agent
  • an inbound tour operator.

  You cannot use this form if you are a tattoo licensee.

  You will not need this form if you are a second-hand dealer or pawnbroker.

• Download the notice of storage lien form (PDF, 124KB)

  If you run a warehouse, you must complete this form and give it to any person who claims to own or has an interest in goods you are storing, to let them know that the goods will be used as security for payment of storage charges. You do not need to give this form to the person who deposited the goods with you for storage.

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Associations and non-profits

• Incorporated associations

  Find forms for your incorporated association. This includes applying, setting up, closing, changing details, reporting or transferring status.

• Charities

  Find forms for your charity. This includes registering, de-registering and applying to fundraise.

• Cooperatives

  Find forms for your cooperative. This includes setting up, closing, changing directors, making rule changes and reporting.

• Limited liability partnerships

  Find forms for your limited liability partnership.